A leading home improvement brand with a broad portfolio of products across major online retailers saw profitability erode as chargebacks, co-op deductions, and shortages continued to accumulate. Visibility into recovery efforts became increasingly limited, and manual processes placed strain on internal teams.
Partnering with a marketing agency, the brand deployed Pacvue Revenue Recovery, an automated, data-driven system to streamline dispute management, improve accuracy, and reclaim lost revenue at exceptional speed.
96K
Recovered in Lost Revenue
100+
In approved dispute
The Challenge
Finance and operations teams were spending significant time on manual case filing, reconciliation, and follow-up. Amazon’s deduction landscape grew more complex, with new fee types, inconsistent documentation, and limited transparency.
- Profitability: Persistent chargebacks, shortages, and pricing discrepancies were draining profit margins.
- Productivity: Manual dispute handling consumed significant time that could have been allocated to strategic growth.
- Transparency: Lack of unified visibility made it difficult to verify recoveries and identify recurring deduction patterns.
The Home Improvement brand needed a partner to automate dispute management, accelerate recovery, and give leadership full insight into performance and accuracy.
Pacvue Revenue Recovery transformed how we manage Amazon deductions. What once took days of manual work now happens automatically with complete visibility. The return was immediate and measurable.
The Solution
Partnering with a marketing agency, the home improvement brand partnered with Pacvue to implement Revenue Recovery, an automated deduction management system powered by intelligent data matching and rule-based workflows. The platform identified, opened, and tracked disputes with higher frequency and precision, enabling the agency and client teams to shift from reactive cleanup to proactive margin protection.
Pacvue Revenue Recovery delivered:
- Automated Dispute Creation: Identify and submit Amazon disputes at scale with near real-time accuracy.
- End-to-End Visibility: Real-time dashboards providing a single view of claims, approvals, and recoveries.
- Operational Efficiency: Reduced manual intervention and reallocated analyst time to strategic analysis and prevention.
- Continuous Optimization: Pacvue’s experts fine-tuned logic to capture new deduction types and recurring patterns.
Pacvue’s dedicated recovery specialists collaborated closely with the brand to fine-tune case logic and quality control, ensuring consistent, validated outcomes across finance and operations.
Results
Within just eight weeks, the home improvement brand transformed recovery into a reliable profit lever.
Automation accelerated recovery timelines and provided new transparency for leadership. With a unified, reconciled view of recovery performance, finance and operations teams now collaborate using a single trusted dataset – strengthening decision-making and protecting profit over the long term.
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