A leading furniture brand managing a fast-growing eCommerce portfolio across Amazon and other marketplaces faced mounting operational complexities and deductions. The team needed a partner that could increase their profitability, streamline manual workflows, and provide end-to-end financial transparency. After implementing Pacvue’s automated Revenue Recovery solution, the brand gained a full-service system that maximized recovered revenue while improving productivity and financial oversight across its operations.
$2.3M+
total payback recovered across dispute categories
$1.4M+
in approved disputes
+48%
increase in recovery efficiency
The Challenge
The brand faced several performance and operational issues that impacted margins and efficiency:
- Profitability: Recurring chargebacks, shortages, and marketplace fees impacted net revenue.
- Productivity: Teams were spending valuable time manually managing disputes and case tracking.
- Transparency: Fragmented data sources made it difficult to maintain visibility into claims and financial performance.
Additionally, the company’s campaign management processes were disorganized, and revenue recovery issues such as variation breaks, Buy Box loss, and pricing discrepancies compounded the problem. Leadership sought a more collaborative partner to help stabilize profitability while maintaining a healthy Total Advertising Cost of Sales (TACOS) benchmark.
Pacvue helped us turn a complex, manual recovery process into a streamlined, data-driven operation. The automation and accuracy of their system has delivered real financial impact and given our team more time to focus on growth.
The Solution
Pacvue provided a comprehensive, automation-first approach to revenue recovery and operational performance:
- Implemented Pacvue Revenue Recovery to automate issue detection and case filing with greater accuracy and frequency.
- Integrated existing data from the past two years, eliminating delays from historical data backfill.
- Addressed key retail execution challenges, including variation breaks, pricing inconsistencies, and lost Buy Box ownership.
- Improved team efficiency through intuitive dashboards and consolidated reporting.
Through proactive collaboration and platform intelligence, Pacvue enabled the brand to simplify workflows, accelerate dispute resolution, and focus on high-value initiatives that drive sustainable growth.
Results
Since partnering with Pacvue Revenue Recovery, the brand achieved substantial financial and operational gains. The results not only drove measurable ROI but also strengthened financial discipline and operational agility across a growing retail footprint.
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