Market-Leading Beverage Brand Boosts Profitability by Automating Amazon Dispute Management with Pacvue’s Revenue Recovery

Summary

A market-leading beverage brand, faced a common challenge for those selling on Amazon: managing and disputing a high volume of chargebacks, shortages, and deductions, leading to significant revenue loss. By partnering with Pacvue and leveraging their Revenue Recovery solution, the brand successfully automated this previously manual and time-consuming process. This strategic collaboration resulted in the recovery of over $800,000 within the first year, significantly boosting their profitability and allowing them to reallocate valuable internal resources to more strategic initiatives.

The Challenge

As a high-volume seller on Amazon, the brand encountered persistent issues with various types of deductions, including chargebacks, invoice shortages, co-op discrepancies, and price claims. Manually identifying, reconciling, and disputing these discrepancies was an arduous and resource-intensive task. This process consumed considerable time from their internal teams, diverting their focus from core business activities.

Furthermore, the complexity and volume of these disputes often led to unrecovered revenue, directly impacting the company’s bottom line. The lack of an efficient system meant that a significant portion of legitimate revenue was being forfeited due to the significant effort required to dispute each item.

The Solution

They turned to Pacvue’s Revenue Recovery solution, a comprehensive platform designed to automate and streamline the end-to-end dispute management process with Amazon. This solution supported them in multiple ways:

• Automated Reconciliation: Pacvue automatically reconciled co-op agreements with invoices, ensuring accuracy and eliminating manual errors in identifying discrepancies.
• Historical Price Variance Review: The solution automatically reviewed historical price changes against vendor codes, identifying and reclaiming revenue from past price discrepancies with an unlimited look-back window.
• Streamlined Dispute Management: Pacvue organized and prepared the necessary evidence to dispute invalid chargebacks, invoice shortages, and price claims, simplifying the process for the team.
• Reduced Manual Effort: By automating the tedious tasks of invoice reconciliation and dispute management, Pacvue freed up their internal teams to focus on strategic initiatives rather than administrative burdens.

Pacvue’s solution provided a “set it and forget it” approach to revenue recovery, ensuring that all potential disputes were identified and pursued systematically and efficiently.

Results

The partnership with Pacvue yielded significant and measurable results for the market-leading beverage brand within just one year:

• $800,000+ in Recovered Revenue