Haier Recovers €800,000+ with Kiliagon and Pacvue’s Automated Dispute Management for Amazon

Summary

Haier, a leading home appliance brand, faced a common and costly problem: losing significant revenue to Amazon’s complex disputes system for chargebacks, shortages, and deductions. Their Amazon agency, Kiliagon, recognized this challenge and partnered with Pacvue to implement an automated, technology-driven approach. This strategic move proved to be a game-changer, resulting in the recovery of over €800,000 within just one year.

The Challenge

Managing Amazon vendor accounts is notoriously complex, and for a brand the size of Haier, the volume of deductions for things like co-op discrepancies, invoice shortages, price claims, and chargebacks was overwhelming. Manually tracking, reconciling, and disputing these discrepancies was a time-consuming and error-prone process.

A significant portion of potential revenue was simply being written off, impacting Haier’s bottom line and diverting valuable resources that could be better spent on growth initiatives. Kiliagon understood that a more efficient, automated, and tech-enabled approach was essential to stop this revenue leakage.

The Solution

Pacvue’s Revenue Recovery technology provided the answer Haier and Kiliagon needed. It offered a streamlined and automated system designed to identify, document, and dispute invalid Amazon deductions.

• Automated Reconciliation: Pacvue automatically reconciled co-op agreements with invoices, pinpointing discrepancies with unmatched accuracy and eliminating the need for tedious manual checks.
• Historical Review: The solution automatically reviewed historical information across all dispute types, cross-referencing vendor codes to flag opportunities to recapture revenue. This offered an unlimited look-back window, ensuring that no reclaimable dispute, no matter how old, was overlooked.
• Effortless Evidence Organization: Pacvue organized all required evidence, simplifying a historically complex process for Kiliagon and Haier.
• Comprehensive Deduction Management: From invoice shortages to chargebacks, Pacvue’s solution covered the full spectrum of Amazon deductions, providing a unified platform for managing recoveries.

By taking on the laborious task of reconciling invoices, managing disputes, and identifying opportunities to retroactively benefit from new claim types, Pacvue’s technology empowered Haier and Kiliagon to shift their focus from administrative burdens to strategic growth and profitability.

Results

Pacvue’s Revenue Recovery technology yielded impressive returns for Haier within just one year:

• €800,000+ in Recovered Revenue