A health & wellness CPG brand with product cost of goods sold at $40+ million was having trouble solving for inefficiencies in their ticketing process. The brand turned to Pacvue Commerce’s key Alert feature to leverage ticket automation, which provided actionable recommendations and resolutions that saved a tremendous amount of time and prevented revenue leakage.
+3%
Buy Box Ownership
800+
Tickets Auto-Resolved
+$275K
Prevented Revenue Loss
The Challenge
The brand faced inefficiencies in their ticketing process — slowing issue resolution, leaking revenue, and consuming valuable team capacity.
The Solution
Pacvue’s Commerce ticketing automation and ASIN-level profitability insights enabled faster issue resolution, prevented revenue loss, and revealed new opportunities to improve margins.
- 91% of tickets auto-resolved within one day
- 260+ hours of time savings projected annually
- Up to 5% margin improvement via ad profitability insights
Results
When compared to the brand’s current advertising mix, the advertising integration drove up to a 5% margin in improvement opportunity due to the ASIN level profitability insights from Pacvue Commerce.
Businesses can gain millions by protecting revenue, growing margins, and saving time with Pacvue Commerce.
The implementation of Pacvue Commerce Automation and ticketing optimization capabilities delivered immediate and measurable value for the brand:
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