Continental Marketing, a leading agency partner for consumer brands, manages the Amazon business for Maxi-Matic, a trusted kitchen appliance manufacturer. Together, they faced mounting challenges with Amazon accounting errors, deductions, and overbilling that cut into margins and diverted team resources. To protect profitability and free up valuable time, they turned to Pacvue Revenue Recovery, an automated solution purpose-built to reclaim revenue, streamline disputes, and enable growth.
$300K+
increase in Revenue Recovered
The Challenge
For Maxi-Matic, profitability was being limited by operational and chargeback errors at Amazon. These deductions, often unclear or misapplied, required tedious manual investigations and case filings. Continental Marketing’s team was spending significant time on disputes rather than focusing on strategic growth initiatives. The key challenges included:
- Profitability: Recovering revenue that was rightfully theirs instead of losing margin to avoidable fees and fines.
- Productivity: Manual dispute management consumed valuable resources that could be better spent on sales-driving activities.
- Transparency: Fragmented data sources and inconsistent dispute resolution created confusion and slowed recovery.
Without a more efficient and accurate process, both the agency and brand risked margin erosion and limited scalability.
Pacvue intelligently identified profit leakage that we would have likely never caught manually. Their advanced technology and insights have made the dispute management process smarter, faster, and far more accurate. They’ve truly redefined what’s possible in revenue recovery, benefitting our clients’ bottom line.
The Solution
Pacvue Revenue Recovery was deployed to automate and optimize the entire process of identifying and disputing Amazon deductions. By leveraging advanced technology and expert insights, the solution continuously scanned for overbilling, shortages, and discrepancies, then opened cases with higher accuracy and greater frequency. Pacvue’s low-touch, high-reward system reclaimed revenue at scale while delivering clarity and confidence in the recovery process.
Key benefits included:
- Automated Dispute Filing: Reduced manual effort by automatically detecting and filing claims.
- Effortless Operations: Simplified workflows allowed Continental Marketing to redirect focus toward strategic growth for Maxi-Matic.
- Unified Transparency: A centralized dashboard provided real-time visibility into open and resolved cases.
Results
The impact was immediate and significant:
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